Terms and Conditions

Bookings:

All offers of accommodation and other services featured on the website are subject to availability and we reserve the right to refuse any booking.

Change of Booking Details:

Reservations may be amended in line with the booking conditions accepted at the time of the original reservation(s). Change may be made subject to those conditions and any deposit/prepayment held is subject to those booking terms at the time of the original reservation.

Parking:

Parking is free per car. Unfortunately, we cannot guarantee parking and we cannot be held liable for any damage. Charges can change at any time without prior notice.

Cookies:

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Damage to Hotel Property:

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Inappropriate Behaviour:

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the General Manager, or if any inappropriate behaviour is brought to the attention of the Management Team, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked

Insurance:

We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident. The hotel’s liability for guest belongings is generally limited under the Hotel Proprietors Act 1956.

Smoking:

Smoking is prohibited in the hotel. This includes guest rooms, corridors, bar area and lavatories. Smoke alarms are fitted where necessary. Anyone found smoking in a guest room will be politely asked to stop as they will be breaking the law. They will also be charged £100.00 to clean the room for subsequent guests. Should the fact that smoking in the bedroom comes to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.

Tampering with Fire Detection Systems and Fire Fighting Equipment:

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including the detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice to for the amount to the registered address.

Privacy Policy:

This privacy policy sets out how the Telford Whitehouse Hotel uses and protects any information that you give us when you use our website(s). Telford Whitehouse Hotel are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Telford Whitehouse Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday 7th May 2018.

What we collect

We may collect the following information:

– Name

– Contact information inclusive of email address

– Demographic location information such as postcode, preferences and interests

– Other information relevant to customer feedback surveys and/or offers

What we do with the information we gather. We require this information to understand your needs, provide you with a better service and in particular for the following reasons:

– Internal record keeping.

– We may use the information to improve our products and services.

– We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We will use traffic log cookies to identify which pages are being used. This would assist us by analysing data about web page traffic and improve our website in order to tailor it to customer needs. We would only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies will help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way would give us access to your computer or any information about you, other than the data you choose to share with us.

You will be given the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website(s).

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the

following ways:

– Whenever you are asked to fill in a form on our website(s), look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.